Questions and answers about CEECOACH 2


How can I use both, CEECOACH 1 und CEECOACH 2, together in the same communication group?

If you want to use both, CEECOACH 1 and CEECOACH 2, together in the same communication group, please update all devices to at least software version v02.02. It is recommended to have the same device software version on all your devices. The latest device software version is available for free downloading on our website.

How can I pair my Bluetooth® headset with CEECOACH 2?

Turn on your headset and put it into pairing mode (if applicable, please read the headset manual). Activate pairing mode on CEECOACH 2. CEECOACH 2 is now searching for a headset (approx. 60 seconds). Note: CEECOACH 2 is only searching for a headset when no other headset is currently connected. If you would like to connect another headset, please first turn the connected headset off.

My CEECOACH 2 is not able to find a Bluetooth® headset.

Please be sure your Bluetooth® headset is in pairing mode. Please check if your CEECOACH 2 is already connected to another Bluetooth® headset. CEECOACH 2 is only searching for a headset when no other headset is currently connected. If you would like to connect another headset, please first turn the connected headset off.

(Optional: You can check if your CEECOACH 2 is already connected to a Bluetooth® headset by pressing once the plus button on CEECOACH 2. Hearing volume changing tone on your cable headset means no Bluetooth® headset is connected.)

More information

How can I pair both, my smartphone and my Bluetooth® headset, with CEECOACH 2?

If you would like to connect both, a smartphone and a headset, please pair your devices one after another. The pairing order does not matter: you can pair first your smartphone and then you Bluetooth® headset or conversely.

My Bluetooth® headset does not connect to CEECOACH 2 after being turned on.

If you turn off and on your Bluetooth® headset, CEECOACH 2 will not establish a connection to a headset. Most headsets establish a connection to the last paired device if turned on. Note: If your paired headset does not connect to CEECOACH 2, you can establish a connection from CEECOACH 2 by short pressing plus (+) and minus (-) buttons.

How can I control my CEECOACH 2 via Bluetooth® headset button?

Most Bluetooth® headsets have a button (if applicable, please read the headset manual), that can be used to control the connected CEECOACH 2. You can use the button for the following actions:

Activate and deactivate the participant mode.

Accept an incoming call or terminate an active call.

There is no audio output on Bluetooth® headset if the distance between me and my communication partner is larger than some meters.

Maybe your Bluetooth® headsets are mixed up. Please be sure you are using the headset connected to your CEECOACH 2. You can easily check if you use the right headset by pressing once the plus button on CEECOACH 2. If don’t hear volume changing tone on your Bluetooth® headset, then this Bluetooth® headset is connected to another CEECOACH 2. Tip: You can prevent mixing up headset by putting coloured markers on it.

I can’t control my CEECOACH anymore. The buttons are not working.

If your CEECOACH is blinking violet, then CEECOACH buttons are locked. For unlocking the buttons please press short the speech button (o) three times.

How can I activate or deactivate the key lock on the CEECOACH?

You can activate or deactivate the key lock by briefly pressing the speech key (o) three times.

How can I deactivate (leave) pairing mode on CEECOACH?

After successful pairing of either a smartphone or a headset, CEECOACH 2 will leave pairing mode.

How can I pair my smartphone with CEECOACH?

Activate pairing mode on CEECOACH. Turn on Bluetooth® on your smartphone and start searching for Bluetooth® devices. CEECOACH is displayed as “CEECOACHxxxx” including the last four digits of the serial number, found on the back side of the device. Select your CEECOACH to establish a connection.

How can I activate pairing mode on CEECOACH?

You can activate pairing mode on CEECOACH by pressing plus (+) and minus (-) buttons simultaneously until CEECOACH is rapidly blinking yellow.

Not all the devices I wanted to include connected.

Reset the connected devices (press all three buttons simultaneously). Now assign the roles to all participants first. Only then is the moderator assigned. Otherwise, a timeout may occur and devices that are not yet connected will not be recognized by the moderator.

Adding additional devices to a communication circuit does not work.

If a communication circuit has been formed, these settings are saved even after the devices are switched off. The next time they are switched on, the corresponding devices automatically connect to each other. To add a new device to this circuit, it must be completely rebuilt. To do this, reset the already connected devices to the factory settings (press all three keys simultaneously) and restart the role assignment.

How can I mute the participant (if only two devices are in use)?

If only two devices are used, the participant mode is automatically activated, i.e. the moderator and participant can speak. If the participant is only to listen, the moderator presses the talk key (o) twice.

My CEECOACH blinks red instead of yellow when charging.

Your device was completely discharged (deep discharge). You can charge your CEECOACH regularly, but possibly previous settings are deleted.

Although charged for hours my CEECOACH still blinks yellow.

Sometimes there is a small bug that prevents the LED from switching to green, because it does not detect the battery charge level correctly. However, if you unlug it and plug it in again it should turn green. Further, the audio prompts announce the correct battery charge level.

Can I listen to music with my CEECOACH?

We are sorry, but at the moment just telephone calls are supported by the current software.

Can I connect a loudspeaker to a CEECOACH device to let an audience hear what is said?

Yes, you can connect a self-powered loudspeaker with one CEECOACH device. This device has to be part of your communication group (paired with the other used devices).

Requirements Bluetooth® headsets

A Bluetooth® headset that is to be used with CEECOACH must support the headset profile (HSP or HS profile). The HFP (Hands Free Profile) profile, which is used to connect to phone, is currently not supported by CEECOACH.

How do I clean CEECOACH 2?

The surface of the CEECOACH can be cleaned using a wet wipe or a surface disinfectant. To do this, wet a cleaning cloth with the disinfectant and then wipe the device. The device must not be sprayed directly. Please note that if the device is cleaned too frequently, the label (serial number in the event of a warranty claim) may be damaged. This note does not apply to the CEECOACH Limited Edition Isabell Werth.


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